Refund policy

Return and Refund Policy

Last updated: August 21, 2026

At ANIMORT — Dreams Into Fashion, our products are made to order through a print-on-demand fulfillment process. Each product is produced specifically after an order is placed.

Because our products are made to order, we follow the return and refund policy below.

Damaged or Defective Products

If your product arrives damaged, defective, or has a manufacturing or printing issue, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs showing the issue

  • A brief description of the problem

After reviewing your request, we may provide a replacement or another appropriate resolution.

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product received.

After verification, we will review the issue and provide an appropriate resolution.

Size Exchanges

Size exchanges are subject to approval and product availability.

If you believe you received the wrong size due to a fulfillment error, contact us within 48 hours of delivery.

If you selected the wrong size while placing your order, an exchange may not be possible because the product was produced specifically for your order.

Please check the size chart carefully before placing your order.

Change of Mind

Because ANIMORT products are made to order, we generally do not accept returns or refunds for change-of-mind purchases.

This includes situations such as:

  • Ordering the wrong size

  • Changing your mind

  • No longer wanting the product

  • Ordering by mistake

Please carefully review the product details, size chart, color, and design before completing your purchase.

Non-Returnable Products

Products generally cannot be returned or exchanged if they have been:

  • Worn

  • Washed

  • Altered or modified

  • Damaged after delivery

  • Damaged through improper use or care

  • Returned outside the applicable reporting period

Refunds

If a refund is approved, the refund will be processed using the applicable payment method and according to the payment provider's processing timelines.

The timing for the refund to appear in your account may vary depending on your bank or payment provider.

Return Instructions

Do not send any product back without first contacting ANIMORT and receiving return instructions.

How to Contact Us

For return, refund, exchange, damaged-product, or wrong-product requests, contact:

animortofficial@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for the request

  • Relevant photographs or videos, if applicable

We will review your request and respond with the next steps.

ANIMORT
Dreams Into Fashion.